Frequently Asked Questions

---

Every home is different, and the right heat pump will depend on many factors, such as room orientation, window size and ceiling insulation, just to name a few. It's an important decision to get right, as a heat pump that's too small won't adequately heat or cool your home, and one that's too large will be inefficient and expensive to run.

As a general rule, you should clean your air conditioner filters within the indoor unit once a month. In more dusty or polluted environments you should clean your filters more regularly. 

Yes! Blocked filters can reduce a system's efficiency significantly. Cleaning a blocked-up filter can lower your air conditioner's energy consumption by anywhere from 5% to 15%. 

The procedure to remove the 'fascia' (i.e. front panel) and access the filters of your indoor unit is found in the operation manual that comes with your heat pump.

To clean an air filter, simply vacuum away any dust on the filter or wash the air filter with natural detergent thinned with lukewarm water, then allow the filter to dry outside in a shaded area.

Re-gassing a heat pump will never be necessary if it is installed correctly.

However, if the pipe connections are not flared properly or tightened to the incorrect torque, or if the pipes themselves degrade over time for some unforeseen reason, then they may leak, which is the most common cause of needing to re-gas an air conditioner.

Terms such as 'stale gas' or 'expired gas' are not something that occurs in air conditioning units in the home or your vehicle.

Having your heat pump serviced and cleaned each year by a qualified technician, like the technicians at Vanguard Tasmania, before the most extreme conditions of summer or winter set in is ideal for making sure your system will perform at its best. Aside from this, remembering to keep the air filters clean and the outdoor unit free of leaves and debris are essential for ensuring your heat pump operates at full capacity throughout the peak seasons.

And remember that for every 1 degree you adjust the temperature, you could save up to 10% on running costs.